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What is quality?

These slides are to present the definitions for quality assurance, quality improvement and performance measurement, and how they relate to one another. Sample scenarios are used to illustrate how these all work together for improving quality of services and ultimately improving mental health outcomes for children and youth. The slides can be tailored to fit the learning objectives and purposes of the session.

Ontario Centre of Excellence for Child and Youth Mental Health

695 Industrial Avenue, Ottawa Ontario, K1G 0Z1
Tel.: 613-737-2297   Fax: 613-738-4894


Please note: We do not provide mental health advice, counselling or treatment.
If you, or if someone you know is in crisis right now, please call the Kids Help Phone at 1-800-668-6868.

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