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Measuring caseload in child and youth mental health

Thursday, November 1, 2018Tara McFadden

In 2016, the Auditor General’s report recommended the Ontario child and youth mental health system create caseload guidelines to improve the efficiency and effectiveness of their services. A team of agency leaders, service providers, subject matter experts, youth and family representatives, ministry representatives, and supporting organizations, like the Ontario Centre of Excellence for Child and Youth Mental Health and Children’s Mental Health Ontario, have been digging into this topic for the last year and learning just how complex it can be.

This led them to ask questions like:

  • Caseload or workload? What’s the best way forward?
  • Service providers often go above and beyond; how do we capture all they do?
  • Direct client service, indirect client service, travel time, agency activities, so many terms – what is best and how do we define them?

For those of you tracking caseload or workload within your agencies, we know you have grappled with these questions.  Here is your chance to tell us all about your challenges and the solutions you have created within your agency. It is our goal to learn from you to shape a provincial way forward and support the Ministry in their response to the AGO.

We are asking you to complete a survey to learn more about your agency and your caseload or workload practices. Interested in participating? You can complete it in English or French and it should take about 15-20 minutes of your time. Have questions or would rather complete the survey by phone? Contact the project lead, Tara McFadden at 613-737-2297 x. 3581 or

Ontario Centre of Excellence for Child and Youth Mental Health

695 Industrial Avenue, Ottawa Ontario, K1G 0Z1
Tel.: 613-737-2297   Fax: 613-738-4894


Please note: We do not provide mental health advice, counselling or treatment.
If you, or if someone you know is in crisis right now, please call the Kids Help Phone at 1-800-668-6868.

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